🛒 Ordering
What is the minimum order quantity (MOQ)?+
Most custom products start from 50–500 pieces depending on the product — exact MOQ varies by item. Door gifts and simpler items may have lower MOQs. Contact us for a specific recommendation.
How do I place an order?+
Use the Request a Quote form on any product page, or WhatsApp us at +84 90 785 2457. We respond within 1 business day. Share your product preference, quantity, deadline and branding requirements.
Can I mix different products in one order?+
Yes — we regularly manage multi-product orders with unified branding and delivery. Many clients combine items like tumblers, tote bags and notebooks into a single gift set or event campaign.
⚙️ Production
How long does production take?+
Custom items take 30–45 working days after artwork approval. Ready stock items deliver within 7 working days. Express production is available for an additional fee — contact us to check availability.
Can I see a sample before bulk production?+
Yes — pre-production samples are available for most products before committing to a bulk run. A nominal sample charge applies, typically offset against your final order.
What file formats do you accept for artwork?+
Vector files are preferred (AI, EPS, PDF with outlined fonts). High-resolution PNG or JPG at 300dpi+ are also accepted. No print-ready files? Our design team can vectorise your logo for a small fee.
🎨 Branding
How many colours can I print?+
Depends on the technique. Silkscreen: 1–4 spot colours. Digital/UV printing: full-colour artwork. Laser engraving: single-tone. Our team recommends the best method for your artwork.
Can you match my exact brand colours?+
Yes — provide Pantone (PMS) colour references or CMYK values and we'll match them precisely. Colour consistency across your full branded order is standard.
🚚 Delivery
Do you deliver across Vietnam?+
Yes — we deliver nationwide across Vietnam. Delivery timelines and charges vary by destination; contact us for a delivery quote.
Can you deliver directly to an event venue?+
Yes — direct venue delivery is available. We regularly deliver to event venues, conference halls, hotels and offices. We can coordinate timing directly with your event team.
💳 Payment
What are your payment terms?+
50% deposit on confirmation, 50% balance before delivery. Payment is arranged by bank transfer according to the details on your official quotation. A valid invoice is provided.
Do you provide invoices for corporate purchases?+
Yes — every order includes an official quotation and tax invoice. We provide the documentation required for corporate procurement and expense claims.
Still have questions?
Our team is ready to help. WhatsApp us or send a quote request.
